NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it.
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Consultation
Patient Access
If you wish to, you can now use the internet to request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.
Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.
The service is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.
How to register for Patient Access
Patient Access is a great online service which allows you to book appointments, order repeat prescriptions, view your medical records and send secure messages to the practice. The services is open 24/7/365 and can be accessed from your home PC, Tablet or Mobile phone.
Register at the surgery in person
- Step 1. Read this information leaflet
- Step 2. download, complete and print our ‘Patient Access Application Form‘.
- Step 3 Visit the practice in person and hand to reception your completed application form. Please confirm with the reception team that you’ve read the information leaflet.
Please note that we also have copies of the application form and information leaflet at reception if you are unable to download, complete and print it. - Step 4 Show your two forms of Identification: One photo ID such as passport, drivers licence, freedom pass and one form of ID with your home address on such as a recent utility bill, bank statement. Full List of acceptable ID
Once you have completed the above steps, the receptionist will generate a Patient Access Pin Document which you need in order to sign up for a Patient Access account.
Once you have completed the registration online you will have full access to all the online services you requested.
Register from home and visit the surgery later
You can also register for this service online without visiting your practice by clicking here. This method creates a basic account that allows you to book only one appointment. Using this option requires that you visit the surgery after registering and bring with you two forms of ID – one photo ID such as Passport, drivers licence, freedom pass and also one form of ID with your home address on such as recent utility bill, bank statement. Full List of acceptable ID.
- Step 1: Enter your post code and click Search.
- Step 2: Select your practice and click Continue.
- Step 3: Click No to having a registration letter and then click Continue.
- Step 3: Enter your personal details and click Continue to complete the registration process.
A the end of the registration, please remember to write down your User ID as you will need this to access your Patient Access account.
Remember: once you’ve registered online, you will need to bring in your ID so that we can give you full access to your account. You will also need to read our information leaflet and download, complete and print our ‘Patient Access Application Form‘.
Patient Access Security
We’re serious about security
Your security is very important to us. We take a number of measures to help safeguard you while you are using Patient Access Services. This page explains how to find out whether you’re connected to Patient Access securely. You can then have confidence that you are using the real & legal site and all your communication with it is safe from others.
This site uses a security certificate issued by a trusted authority. This is a way to prove the site is genuine and to tell your browser to use strong encryption for every page you view. You will see the same technology used by online banks and shops.
Please check the certificate and familiarise yourself with how it looks in your browser. Whenever you use the site, check to make sure the certificate is still there. If it isn’t, don’t use the site and report the problem to your practice, who will bring it to our attention.
We have provided external links below to instructions for all the major browsers on how to view the security certificate. Click the link to open the instructions in a new window.
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person
- Verify your identity
- Secure a username and password
- Enter Patient Access and enter your registration details exactly as shown on the form.
- After registering, log on with your username and password.
