COVID-19 Vaccination General - Frequently Asked Questions

V5 – 15.02.21

Which surgeries are part of the vaccination campaign taking place at Oaklands?

Oaklands Health Centre is part of a Primary Care Network (PCN) that includes –

  • Sun Lane Surgery
  • White House Surgery
  • Harbour Medical Practice
  • Hawkinge and Elham Surgery
  • New Lyminge Surgery
  • The Surgery, Lyminge

Patients from across these 7 practices will be invited in to receive their vaccination at Oaklands Health Centre, the designated site for this area.

The service being delivered by Oaklands is also receiving a significant amount of support from Age UK. 

How are the vaccination clinics being booked?

Oaklands is using a system called Accurx that sends a text message to a patient allowing them to book an appointment directly.  If a patient does not respond to the message or does not have a mobile number then Oaklands will ring them directly

What happens if I miss the call?

Oaklands has a number of staff dedicated to booking patients.  We will ring patients repeatedly until their appointment is successfully booked. No patient will be excluded unless they specifically state that they do not want to receive the vaccination.

What happens if a patient declines the vaccination and then changes their mind?

The patient will be added back onto the list and an appointment will be arranged.

How many vaccinations have been delivered so far?

  • Week beginning 21.12.21 - 1167 patients vaccinated
  • Week beginning 04.01.21 -  1262 patients vaccinated
  • Week beginning 11.01.21 - 1390 patients vaccinated
  • Week beginning 18.01.21 – 1124 patients vaccinated
  • Week beginning 25.01.21 – 2341 patients vaccinated
  • Week beginning 01.02.21 – 2631 patients vaccinated
  • Week beginning 08.02.21 – 827 patients vaccinated

A total of 10,742 vaccines have been given to date (15.02.21)

What vaccine sessions are currently being booked into?

  • 16.02.21 – 400 patients booked
  • 18.02.21 – 400 patients currently being booked
  • 23.02.21-   585 patients currently being booked
  • 24.02.21-   585 patients currently being booked
  • 25.02.21–  400 patients currently being booked
  • 26.02.21–  400 patients currently being booked

How are patients prioritised?

Public Health England have prioritised patients into the following risk groups -

Which groups of patients have been invited / seen so far and which groups of patients will be invited next?

Patients may have received an invite for the vaccination from both Oaklands and the mass vaccination site in Folkestone (Debenhams).  Please do not double book appointments.  Choose the best option for you and disregard the other invite.

  • Priority group 1 – Residents in care homes for older adults and staff working in care homes for older adults. 

All Care Homes within the PCN have been visited and all patients and staff available have been vaccinated.  There is a rolling programme in place to continue to vaccinate new staff and new patient admissions.

  • Priority group 2 – Patients over the age of 80.

94% of patients within this priority group have now been vaccinated.

  • Priority group 2 – Front Line Health and Social Care workers

This group of patients will be given access to the mass vaccination sites.

  • Priority group 3 – All those 75 years of age and over

92% of patients within this priority group have now been vaccinated.

  • Priority group 4 – All those 70 years of age and over

85% of patients within this priority group have now been vaccinated.  Patients are still being invited into clinics taking place within the next week.

  • Priority group 4 -  clinically extremely vulnerable individuals (not including pregnant women and those under 16 years of age)

77% of patients within this priority group have now been vaccinated.   Patients are still being invited into clinics taking place within the next week

  • Priority group 5 -  All those aged 65 and over

We have received instructions from the NHS that all patients within this priority group will be invited to attend the mass vaccination sites and should not be booked at Oaklands.  There are a small number of patients in this group that were seen at Oaklands last week.

  • Priority group 6 – Adults aged 16 to 65 in an at-risk group

This is the next group that will be receiving an invitation to book a covid vaccination at Oaklands Health Centre.  There are approximately 7200 patients within this category across the Primary Care Network.

What is the timeline for vaccinating the different priority groups of patients?

At the moment Oaklands, with support of the PCN, is delivering approximately 1000 vaccinations per week however we believe there is capacity to increase this to 2000 per week at very short notice. 

At this stage Oaklands is not able to place an order for the vaccination and instead has to wait to be informed that a delivery has been scheduled.  Oaklands has no influence over the timings of those deliveries or the amount of vaccinations that are received.  This is decided centrally by either NHS England or Kent and Medway CCG.

When will I receive the second vaccination?

The guidance from NHS England is that patients should receive their second dose of the vaccination at 12 weeks from the date of the original.

Oaklands Health Centre will ring patients to book the second dose.


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