When We Are Closed

When the practice is closed, a recorded message will give you the option of calling NHS 111 to speak to the Out of Hours provider for emergency treatment or advice which is commissioned by The CCG.

 

Bank Holidays

 

Summer Bank Holiday - Monday 26 August 2019  CLOSED         

 

Dealing With An Emergency

Call 999 in an emergency. 

A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999.

  

 

About NHS 111

NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergencyyou should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service. 

Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.

The NHS 111 service is available 24 hours a day, 365 days a year.

 

Dentist

Dentaline is the NHS's emergency dental service. Dentaline can treat patients who:

  • are bleeding heavily (haemorrhaging) from the mouth
  • have an injury to their teeth or mouth
  • have severe facial swelling
  • are in pain that started suddenly and cannot be eased by pain killers

Normal opening hours: 7.00pm to 10.30pm every day plus weekends and Bank Holiday mornings 9.30am to 11.00am.

For emergency advice or help phone the Dentaline: 01634 890300.

 

Protected Learning Afternoons 2018/2019

Please note that the surgery will be closed on some Thursday afternoons.  This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.

Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions.  However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.

The surgery will be closed from 1.00pm on the following afternoons:

  • Thursday 13 June 2019
  • Thursday 18 July 2019
  • Thursday 19 September 2019
  • Thursday 31 October 2019
  • Thursday 28 November 2019

The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.

PLEASE NOTE THE SURGERY DOORS MAY STILL BE OPEN ON THESE AFTERNOONS TO ALLOW ACCESS FOR PATIENTS ATTENDING THE MINOR ILLNESS HUB SERVICE.

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